AI & Process Automation

Lawyers spent hours searching for clauses and precedents across thousands of contracts and documents. The knowledge lived in people's heads and in folders, hard to find and impossible to scale.

We built a RAG assistant over the internal archive: documents are indexed in a vector database, and the Claude model answers questions citing the exact source and page. Access is role-controlled, and the data never leaves the client's infrastructure.

As the archive grows, the assistant becomes ever more valuable, with no additional organising effort. Lawyers spend more time on substantive work and less on searching, and new colleagues become productive much faster, with instant access to the firm's accumulated knowledge.

The support team was overwhelmed by repetitive questions — "where is my order?", "how do I return this?" — in multiple languages and at all hours. Response times kept rising, and so did costs.

We deployed a multilingual AI chatbot, integrated directly with the order system, which answers based on the customer's real data and escalates to a human agent when needed. Conversations are analysed for continuous improvement.

The volume of support handled automatically kept growing as the model learned from conversations. The human team could refocus on complex cases and sales, while customers get instant answers, in their own language, at any hour — a clear advantage over the competition.

Data from incoming invoices was entered manually into the ERP — slow, monotonous and error-prone, with errors that then had to be hunted down and corrected. Volume was growing, but the team could not keep up.

We built an AI agent that reads invoices (PDF or scanned), extracts the relevant data, validates it against accounting rules and suppliers, and prepares it for import into the ERP. Unclear cases are sent for human review.

The peak season, which used to require overtime, became manageable with the same team. The AI agent takes over the repetitive volume, while accountants focus on review and on value-added advisory work for clients, turning an operational cost into a competitive advantage.